About Us

Who are we ?

We are an established UK company located in rural Northamptonshire in the east midlands of England.

How long have we been trading ?

We have been selling natural beauty products by mail order since 1980. We have been selling online since 1997.

Is our service guaranteed ?

Yes it is. We dispatch an average of 400 parcels a day and guarantee that you will receive your parcel.

We also offer a full money back guarantee and full customer service via telephone or email. See below for full information.

Ordering

How to order

We accept orders by internet, telephone, fax or post.

Click here for our full contact information.

How to pay

Payment for internet and telephone orders must be made by credit or debit card. We accept Visa, MasterCard, Delta, Maestro, Solo and American Express. We do not accept swipe only cards (including some Electron cards).

If you want to pay by cheque please make your cheque payable to Beauty Naturals and post your order to our FREEPOST address.

Credit card security

Your order and credit card details are processed safely on a secure server (SSL). This means there is a private connection between your computer and our website. Your card number is then automatically encrypted so that it can not be read by humans.

We only charge your card when your order is ready for dispatch. This is normally within one working day.

Your card number is permanently deleted from our system once it has been authorised by your bank. We do not store the number on our computers.

Order confirmation

After you have submitted your order you will be given an on-screen confirmation receipt (including order number) which you can print out for your records. You will also be sent a confirmation e-mail.

Delivery options

UK : Next Day - £3.50
guaranteed next working day
(UK mainland only, excluding Scottish Highlands & Islands)

UK : Priority - £1.50
1-2 working days

UK : Free
3-5 working days

Rep. of Ireland - £3.00
3-5 working days

Delivery to a different address

We are happy to send your parcel to a different delivery address such as your work or a neighbour. This is particularly useful if you won't be available to receive it at home.

Delivery outside UK

We regret that we do not dispatch orders to addresses outside the UK or Ireland.

Delivery

When will my order be dispatched ?

Our warehouse dispatches parcels Monday to Friday only. They are closed on weekends and public holidays.

Monday to Friday

- Priority 1st Class & Next Day orders received before 2pm are dispatched on the same day.

- Priority 1st Class & Next Day orders received after 2pm are dispatched on the next working day.

- Free 2nd Class & Irish orders are dispatched on the next working day.

Weekends & Public Holidays

- all orders received over the weekend or on public holidays are processed on the next working day (e.g. Monday).

Busy periods

Sometimes, after sending out our mail order catalogue, we experience a particularly busy period and our warehouse gets behind on dispatching parcels. Our two busiest months of the year are March & November.

During a busy period 2nd Class & Irish orders may be delayed by an extra day. 1st Class & Next Day orders are not affected because we always give them priority.

What if I'm not in ?

Most of our parcels are delivered by the Royal Mail. This is usually with the morning post, but if your postman is on a walking or cycling round and can't carry your parcel it will come later in the day by van.

If you are not at home they will leave a card and take the parcel back to your local Royal Mail delivery office. This should not be too far from your home so you can collect in person or phone to arrange re-delivery.

What if I haven't received my order ?

If you haven't received your parcel on time please call or email customer service and we will immediately take action to resolve the problem.

Please be sure to check first that your parcel hasn't been left by the postman with a neighbour or in the porch, garage etc. Also, you can check with your local Royal Mail delivery office to see if they are holding the parcel. It is possible that the postman or delivery driver forgot to leave a card or the card may have been accidently discarded as junk mail.

Customer Service

Damaged parcels

Our warehouse dispatches hundreds of parcels each day and takes great care to ensure that orders are packed correctly. In the unlikely event that your order arrives damaged or incorrectly packed please call or email customer service and we will arrange for an immediate replacement to be sent.

Refunds & returns

We offer a full refund or exchange for products returned to us within 28 days of purchase. This guarantee is in addition to your statutory rights as a consumer.

When returning products please use our FREEPOST address. Be sure to pack your parcel carefully and include a brief note explaining whether you want a refund or an exchange.

For advice regarding your return and/or refund, please call or email customer service.

Complaints procedure

In the event that you need to make a complaint, for whatever reason, we will immediately endeavour to resolve the problem to your satisfaction. If your complaint can't be resolved straight away, it will be referred to the office manager who will aim to resolve the issue within 48 hours. It is our policy to ensure you are happy with our service.