Delivery & Tracking
3-5 working days
1-2 working days
next working day by courier
Rest of World
3-5 working days
Our warehouse dispatches parcels Monday to Friday. We are closed on weekends and public holidays.
Delivery by Royal Mail. Orders are typically dispatched within 2 working days of receipt. Please allow up to 1 week for delivery.
Delivery by Royal Mail 24. Orders placed before 2pm will be dispatched on the same day, otherwise they will be dispatched on the next working day.
Next Day delivery
Delivery by Interlink Express. Monday to Friday only. Orders must be placed before 3pm for next day delivery. Orders placed on Friday will be delivered on Monday. Orders placed at the weekend will be delivered on Tuesday. UK mainland only, excludes Northern Ireland, Scottish Highlands and Islands.
Delivery to a different address
We are happy to send your parcel to a different delivery address such as your work or a neighbour. This is particularly useful if you
won't be available to receive it at home.
What if I'm not at home to take delivery?
Most of our parcels are delivered by the Royal Mail. This is usually with the morning post, but if your postman is on a walking or cycling round and can't carry your parcel it will come later in the day by van.
If you're not at home to take delivery the postman will attempt to leave your parcel with a neighbour. If your parcel can't be left with a neighbour they will leave a card and take the parcel back to your local Royal Mail delivery office. This shouldn't be too far from your home so you can collect in person or phone to arrange re-delivery.
Can my parcel be left?
We actively encourage customers to give instructions on whether the parcel can be left if they're not at home to take delivey.
We provide a box on the checkout page where you can enter delivery instructions that will be printed on the outside of your parcel.
Popular examples are "If out leave with next door neighbour" and "If out leave in porch".
Please note that whilst we encourage this, we can not guarantee your postman or delivery driver will carry out the
instruction. They may decide to leave you a card intsead.
What if I haven't received my order?
If you haven't received your parcel within 5 working days please email or telephone us and we will immediately take action to resolve the problem.
Remember, we guarantee you'll receive your order.
Please be sure to check first that your parcel hasn't been left by the postman with a neighbour or in the porch, garage etc.
Also, you can check with your local Royal Mail delivery office to see if they are holding the parcel. It is possible that the postman
or delivery driver forgot to leave a card or the card may have been accidently discarded as junk mail.
Where is my local Royal Mail Delivery Office?
Your postcode is served by a dedicated Delivery Office. You can find yours on the Royal Mail's website:
Alternatively, you can phone their dedicated Delivery Office information line on 0845 6050767.
Telephone: 01780 470 802
Office hours: Monday to Friday 8am-6pm (excluding public holidays)